CUSTOMER SUPPORT TO ENSURE SUCCESS
First DataBank understands the support needs of healthcare information system developers and end users—all across the healthcare continuum. For over 25 years, we've been honing our processes for responding to customer requests. Our drug database products are typically key components of large, complex information systems, operating in high-pressure, demanding environments. That's why we assign such high priority to our service and support capabilities.
RESPONSIVE CUSTOMER SERVICE
The "electronic age" of healthcare delivery demands levels of
customer service and support from technology providers seldom seen in the past. The experience and expertise First DataBank has gained from supporting thousands of successful drug-information systems assures our customers that we can fully meet their service needs. For system developers, that means getting to market faster, delivering more usable systems and taking advantage of all the nuances in a complex drug database. For end users, it means being better able to navigate their information systems, and having access to enhanced clinical decision support.
EXTENSIVE IMPLEMENTATION SERVICES
Recent healthcare industry efforts to improve patient safety and the overall quality of care have focused attention on the potential role of information technology in achieving quality and safety goals. But like any tool, healthcare information systems have to be carefully configured and operated correctly to realize their increasingly impressive potential.
First DataBank's team of implementation experts can help streamline your implementation of our drug content.
ON DEMAND CONSULTING SERVICES
To enable maximum performance and value from First DataBank drug information
First DataBank Consulting Services is available as an additional service to those who would like access to our in-house, expert team of professionals when assistance is needed beyond the standard implementation service level. Our Consulting Services team members are experts in understanding the intricacies of our drug databases and clinical modules, and can help you realize the full potential of the drug data within your IT system.
MANUFACTURER INFORMATION
First DataBank (U.S.) is a major source and publisher of drug decision support, descriptive and pricing information within information systems throughout the healthcare industry. Our customers–and yours–rely on each drug company’s clinical information (combined with other reputable sources) and pricing information within our databases.
Keeping us current with new product submissions constitutes an important step in helping ensure our mutual success. And it's really very easy.